Frequently asked questions
Is Cash on Delivery available?
Yes, COD is available on eligible products and locations.
How long will my order take to arrive?
Orders are generally delivered within 3–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive tracking information so you can track your package.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible with photos/videos of the product and packaging, and our support team will assist you.
How can I contact Shiva Store?
You can contact our customer support through the contact details provided on our website.