Shipping policy

Effective Date: 23 August 2026

At Shiva Store, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through shivastores.com.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment or order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive shipping and tracking information through the contact details provided during checkout.

2. Delivery Time

For deliveries within India, the estimated delivery time is generally 3–7 business days after the order has been shipped.

Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote and rural locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the order value, product weight, delivery location, and available shipping service.

Any applicable shipping charges will be clearly shown before payment is completed.

4. Delivery Areas

We currently ship orders to locations across India, subject to courier service availability at the delivery address.

Some remote or restricted locations may not be serviceable by our delivery partners.

5. Order Tracking

After your order has been shipped, we will provide tracking details whenever tracking is available.

You can use the tracking information provided by us or the courier partner to check the status of your shipment.

6. Delayed Delivery

Although we make every effort to deliver orders within the estimated delivery period, delays may occasionally occur due to:

Weather conditions
Public holidays
Courier service disruptions
Natural disasters
Incorrect or incomplete delivery information
High order volumes
Transportation or logistical issues
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

7. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and PIN code.

If an order has not yet been shipped and you need to correct your address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

8. Failed Delivery

If the courier partner is unable to deliver your order because the customer is unavailable, the address is incorrect, or the customer does not respond to delivery attempts, the courier may make additional delivery attempts or return the package to us.

Additional shipping charges may apply if the order needs to be shipped again because of an incorrect address or failed delivery caused by the customer.